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Eric Harrington
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- Dallas, TX
- United States
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In any organization, there are two primary groups that talk with customers: Sales and Support.
Sales typically works with prospects and their job is to convert them into customers. They are the best group to understand how your prospective customers…
Profile Information
- Your website address
- http://TeamSupport.com
- Your blog address
- http://www.teamsupport.com/blog/
- What type of business are you in?
- TeamSupport is a web based, enterprise class customer support management system designed for B2B technology companies as well as institutions providing internal support. In short, we help companies excel at managing their customer support communications through the channel most comfortable to them - Phone, web, e-mail or chat.
TeamSupport also helps companies break down departmental silos. Customer Support, Product Development, Product Management and various IT teams can easily share data across the enterprise. This keeps everyone in the loop - including the customer base - and dramatically increases customer satisfaction.
Our unique approach to connecting support departments to development and product management allows everyone to stay on the same page easily.
Our customers are ISV's that manage support, bug tracking and software feature management.
- What type of activities would benefit you as part of this network?
- We have designed TeamSupport.com for ISV's. We spent over 15 years as an owner/operator and could never find the right support tool for Customer Service, Development, QA and other Management. TeamSupport brings all of these teams together for a great customer experience.
- Your LinkedIn profile URL
- http://www.linkedin.com/pub/5/6bb/a70
- Your Twitter URL
- http://twitter.com/ericeharrington
Eric Harrington's Blog
Does your CEO Work the Help Desk?
In any organization, there are two primary groups that talk with customers: Sales and Support.
Sales typically
… ContinuePosted on July 28, 2010 at 12:27pm —
© 2010 Created by Dr. Petri I. Salonen.
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NAB is not in our scope, we attend only local events for now, but we do have R&D projects for global applications so you never know what will happen in the future.
Petri
PS. Got to love the sun today.... yesterday when I picked my daughter from school... it was 85 Farhenheit... Can not beat that...
You seem to have a very exciting business model, something that people are trying to learn about. I am sure that the whole community would appreciate the skills that you have acquired during the transition from traditional towards SaaS model.
Thanks for joining the group.
Petri